ITIL® Service Strategy [Book]

ITIL® Service Strategy [Book]
£85
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The ITIL® Service Strategy manual is an official publication from AXELOS, the governing body for the ITIL® framework, designed to supplement the training materials and give you more insight into the best practice guidance for service management. You will have useful references to how ITIL® aligns business and IT so both can bring out the best in each other, ensuring that every stage of the Service Lifecycle focuses on the business case.

The ITIL® Service Strategy manual is an official publication from AXELOS, the governing body for the ITIL® framework, designed to supplement the training materials and give you more insight into the best practice guidance for service management. You will have useful references to how ITIL® aligns business and IT so both can bring out the best in each other, ensuring that every stage of the Service Lifecycle focuses on the business case.

The 2011 Editions have been updated to improve consistency, aid in navigation and improve readability. A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the Service Lifecycle stays focused on the business case and relates to all the companion process elements that follow.

The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.

The manual is ideal for anyone undertaking the Service Strategy course looking for additional materials. The course itself is ideal for any IT professional involved in the management of IT, responsible for defining and implementing a service strategy as part of wider IT and business goals.

Focus

  • How to develop an IT service strategy that will generate the right business outcomes
  • Principles, processes and activities that can be implemented immediately
  • Potential challenges, risks and critical success factors
  • How to improve customer satisfaction, reduce costs and improve efficiency
  • How to respond to market changes and maintain a competitive advantage
  • Business opportunities and how to take advantage of them
  • The value of IT services on positive business outcomes

Chapters

  • Introduction
  • Service management as a practice
  • Service strategy principles
  • Service strategy processes
  • Service strategy, governance, architecture, and ITSM implementation strategies
  • Organising for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, risks and critical success factors

Advantages

  • The manual can be shipped to anywhere in the world
  • Best utilised as a guide to the best practices needed for a service strategy
  • Discounts available for bulk purchases
  • The perfect supplementary material to the ITIL® Service Strategy training
  • Quality assured and endorsed by itSMF International
  • Manual can be used for reference throughout training and to refresh your memory
  • Available in English, German and Japanese

Books are exempt from VAT.

The following delivery charges are applicable:

  • UK – Free
  • Europe - £15
  • Rest of the World - £25

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course Code
EC113571
Type
Hard Copy
Course Access
1 Year
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