ITIL®4 Foundation Classroom

ITIL® is the world’s most widely recognised service management framework and 2019 has brought around an update to the syllabus. The world is getting ever closer to having a transition to the digital realm – the GDPR data regulation, the majority of information being stored online, and the rapid developments of AI and automation mean that this is set to continue.

ITIL® provides a practical, proven guidance for establishing a service management system which anyone in IT can benefit from; from the IT service delivery and provision roots, to Developers and Digital staff members, giving an end-to-end IT/Digital Operating Model, covering the full delivery of tech-enabled products and services.

ITIL 4 is formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL)

Designed to provide learners with greater clarity about how and where they can improve their skills

ITIL® Managing Professional (ITIL® MP)

• ITIL® 4 Foundation
• ITIL® Specialist: Create, Deliver & Support
• ITIL® Specialist: Drive Stakeholder Value
• ITIL® Specialist: High Velocity IT
• ITIL® Strategist: Direct, Plan & Improve

ITIL® Strategic Leader (ITIL® SL)

• ITIL® 4 Foundation
• ITIL® Strategist: Direct, Plan & Improve
• ITIL® Leader: Digital & IT Strategy

Exam Information

• 40 multiple-choice questions
• 26 marks or above (65%) need to pass
• 60 minutes duration
• Closed book format

KEY LEARNING POINTS

• Understand the key concepts of service management
• Understand how the ITIL® guiding principles can help an organisation adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL® service value system
• Understand the activities of the service value chain, and how they interconnect

• Course and exam accredited by PeopleCert
• The course is the brand new ITIL®4 Foundation syllabus which you can have a thorough understanding of after just three days
• The ITIL®4 examination is included in the price and will be taken on the last day of your training
• All our courses come with a free CV review for guidance and tips on how you can make the most out of your first impression with every employer.
• Pre-course support is included
• Pre-course materials are sent to you via email before your course starts, so you have a head-start
• Get to grips with the latest version of the world’s foremost service management framework
• ITIL® is globally recognised in many industries, so you can improve your employment opportunities

The ITIL® courses on this page are offered by Simetral Ltd ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.